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Portal de Solicitação
  1. Portal de Solicitação
  2. Take Back HPE

Take Back HPE

  • Programa de Reciclagem Hewlett Packard Enterprise

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complete this request, it is necessary to issue an invoice for our recycling provider, according to the information below:"},{"type":"hardBreak"},{"type":"text","text":"• Nature of Operation: Remessa para Destruição "},{"type":"hardBreak"},{"type":"text","text":"• Company Name: Flextronics Internacional Tecnologia Ltda"},{"type":"hardBreak"},{"type":"text","text":"• Trade Name: SINCTRONICS - Green IT Innovation Center"},{"type":"hardBreak"},{"type":"text","text":"• Address: Rodovia Senador Ermirio de Moraes, KM 10,02 Armz 2 Bloco B"},{"type":"hardBreak"},{"type":"text","text":"• Neighborhood:"},{"type":"text","text":" ","marks":[{"type":"strong"}]},{"type":"text","text":"Iporanga – Sorocaba SP – CEP 18087-125"},{"type":"hardBreak"},{"type":"text","text":"• CNPJ: 74.404.229/0010-19 /IE: 669.750.360.111"},{"type":"hardBreak"},{"type":"text","text":"Important: The declared volume quantity on the invoice must match the physical quantity. 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